Sample Podcast Episodes

Sales doesn't have to be pre-conceived as a dirty word in the healthcare profession. Beingsales ready is actually a great position to be in when the opportunity arises to match up customers with a product or service you provide. Today, Clint presents the 6 P's you can use to help put your organization in this coveted position.

Listen to Episode #48>>

Every organization needs a positive direction and means to get there in order to succeed. Today, Clint lays out words to live by for the Care Crowd itself-

1. Healthcare is cool
2. Customers are great
3. Teaming makes it easier
4. I make a difference

Take a moment to understand the creed points and how you can implement them daily.

Listen to Episode #53>>

Further developing Care Crowd Creed item #3 (Teaming makes it easier), Clint elaborates on the processes used by Maun-Lemke to help organizations achieve 7 to 1 ROI through the use of teams in goal setting/achievement.

Listen to Episode #107>>

The healthcare customer in years past was primarily a needs-based affair, but more often today, our customers are becoming accustomed to also having wants and desires addressed as well. It is vital to our customer service models that we find ways to integrate meeting and exceeding these needs as well, especially for ‘premium’ customers. Examples include aspects such as home comforts (pets, hi-def TV, internet, etc), additional meal options and such that help our customers enjoy that little extra that makes the difference between ‘got to have’ and ‘nice to have’. Learn how you can step it up a notch today!

Listen to Episode #245>>

In continuing the theme of teaming makes it easier, today Clint discusses a concept that will quickly be coming to the healthcare market as the reform efforts begin to come into effect. Entities known as ACOs (Accountable Care Organizations) will soon be widespread as the government mandates the concept of teaming and partnering between healthcare providers. The intent is to reduce costs while also lowering readmission rates for customers going through various acute recovery processes, such as congestive heart failures. Organizations need to be aware of these coming changes and be proactively planning partnerships now to be ready to take advantage of these opportunities which will soon be here. Are you ready to partner?

Listen to Episode #354>>