Follow Clintcast online

Get daily updates via your favorite social web sites!

Member Login

Reviews

“

Every since my director and I met you at our MAHAP Conference in Lansing last fall. First we were talking about you to all our access staff and now thanks to Clintcast.com, we are listening to you. I 'll be in my office and staff will walk by and say "who is that guy?" and after they stop and listen they're hooked. I am at a time in my career when your humor and good advise keeps the energy flowing!

”

Barb Lahti

Help Keep Clintcast Free

Thank you for your support!

Welcome to the Clintcast Blog

Let’s talk about healthcare and your exciting role in it!

Mystery Shopping

Posted by: admin in Mystery Shopping, Forum on Mar 26, 2009

In today’s (3/26/09) podcast episode, the concept of Mystery Shops is discussed. This is a great tool in helping you see areas and opportunities for growth in your organization in a clear-cut, measurable and unbiased way. In supplement to this episode, an article entitled Leveraging the Value of Mystery Shopping has been put on the Clintcast.com website to further elaborate on this powerful and insightful process. If you have utilized this concept in your own organization, we would love to hear your thoughts and outcomes! You can add your comments here on the blog entry or share them in the Clintcast forums! Either way, please let us know how Mystery Shopping has impacted your effectiveness!

Comment (0)