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In today’s (3/26/09) podcast episode, the concept of Mystery Shops is discussed. This is a great tool in helping you see areas and opportunities for growth in your organization in a clear-cut, measurable and unbiased way. In supplement to this episode, an article entitled Leveraging the Value of Mystery Shopping has been put on the Clintcast.com website to further elaborate on this powerful and insightful process. If you have utilized this concept in your own organization, we would love to hear your thoughts and outcomes! You can add your comments here on the blog entry or share them in the Clintcast forums! Either way, please let us know how Mystery Shopping has impacted your effectiveness!